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911 Officer: Okay. Leah. Don't speak. Stay quiet, okay? Officers are gonna be there
any second.
Caller: I'm okay. I think it worked. He left. I think he's going back downstairs.
(Disconnected Call)
(911 Officer called again.)
911 Officer: Leah? Leah. Leah. You okay? It's okay.
Caller: I'm fine. He's gone. Okay, good. I think he's going back outside. Oh, God. I
think he's coming back. I think he heard the phone ring.
911 Officer: Shut it.
Caller: Please don't hurt me. Please don't hurt me.
(The man found the caller under the bed and grabbed her.)
911 Officer: Okay, listen, whoever this is, the police are on their way right this second.
I suggest you leave that house before you do anything you're gonna regret.
Man: It's already done.
Processing Questions:
1. What happened in the video?
2. Based on what you have observed, what do you think then is communication?
3. How can communication help us to convey our current situation?
4. What is the barrier of communication in the given situation?
5. If you were in that situation, what would you do so that the message is successfully
received?
Student’s responses:
1. A 911 operator takes a call from a teenage girl trying to keep herself quiet as a man tries to break her home and a teenage girl who has been abducted.
2. Communication is the act of transferring and exchanging of informations to one person or group to another. We can observe that the caller told the 911 operator that someone tries to break her home.
3. Communication can helps us convey our current situation by informing or telling them about our situation. It would be hard without communication because people won’t be able to share their perspective and the world will be full of chaos and misunderstandings.
4. Based on the situation of the caller, it was an emotional state barrier.
5. If I were in the same situation, I would calm myself first and call for help and tell him/her about my situation. I would listen to the operator or the one I’m communicating with and immediately follow his/her instructions.